![]() The call center is closed on federal holidays. ET, Mondays through Fridays, or Saturdays and Sundays from 10:00 a.m. Urgent Travel Service: Schedule an appointment if you are traveling internationally within 14 calendar days or need a foreign visa within 28 calendar days. ![]() Learn more on our Life-or-Death Emergency page. Life-or-Death Emergency Service: We are prioritizing customers who are traveling internationally in the next 3 business days due to a qualified life-or-death emergency. What number you call to make an appointment depends on the day of the week and time of day. We will provide unique confirmation information that our staff will verify on the day on your appointment.You cannot transfer your appointment to another customer.We do not charge a fee to make an appointment.or ID card comes up for normal renewal and avoid the initial rush. Whether youre waiting on a delayed bag or checking on a claim, be sure to have your file reference number ready so that we may better assist you. ![]()
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